Hiring Perfect vs. Hungry Employees?

Now that I have your attention, let me break it to you gently…  There is no such freaking thing as a perfect employee!  Got it?  Stop looking for them!  It just not going to happen, ever!

Now take some time and think about what you are really working to accomplish.  First, you don’t want to hire some psycho that is going to destroy your org’s dynamics!  And let’s face it, if you have hired more than a handful of people, you have probably hired at least one psycho.

Second, you want someone that doesn’t depend on their mom or their spouse to show up on time and that you don’t have to watch the clock with them.  Got it – those are very basic requirements. And if you do so happen to accidentally hire one of these people, listen to your gut and let them go quickly.

Now that we have the basics down, you are really looking for a good fit.  How do you know if you have a good fit or not, well that depends on if you have defined your org’s belief system (principles, values, aspirations or whatever you call them). I’m not going to go into how to do that here, but you should have them defined and you should construct cool questions that help you determine if the candidate is going to be a good fit for your beliefs. (if you are saying to yourself – “I can’t believe he just used the word beliefs, that is so no PC”  – well maybe you should just go hire yourself a perfect candidate then and read someone else’s article.)

Lastly (I’m obvisously over simplifying this but my last point in this post), look for hunger!  Look for someone that wants to do cool shit (because you are doing cool shit and that is why you want an awesome, not perfect, employee).  Look for someone that wants to learn, that wants to grow and that is willing to do what it takes to be successful.

So it really comes down to four things: eliminate the psychos, eliminate the apron string suckers, look for fit for your beliefs and look for hunger!  Then it’s time to invest in that employee and grow them into awesomeness.

5 Whys – Getting to the Root Cause

We all need to go back to the days of our child hood where we asked a ton of questions.  Imagine yourself saying why over and over. This totally helps for getting to the root cause of a problem or issue.

5 Whys (root cause)
Ask why over and over until you get to the real root cause.

Pascal Dennis, in his book The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization, uses the example of a customer getting a cheese burger with no cheese.  I love the simple and tangible example.  Sometimes when you are learning about new tools it can be difficult to figure out how to apply them to what you do.

The above diagram was an attempt for me to apply 5 Whys to my life as well as use it to help educate others on my team about finding the root cause to a problem.

  1. Why were we late in delivering a website to a customer? It didn’t pass user acceptance in time.
  2. Why did it fail user acceptance testing? We missed some things that the customer expected.
  3. Why did it fail to meet the customers expectations? We didn’t have clear requirements.
  4. Why weren’t the requirements clear?  We didn’t have a business analyst on the team?
  5. Why wasn’t there a business analyst driving the project? We had too many projects going on at the same time.

How can you use 5 Whys to improve your org and your team?  Read Pascal’s book and then figure out how you can share what you learn with your team.